The benefits of using our services For Your Business
Whatever the size of your company, you will benefit from a dedicated team to follow your delivery and always available to answer your questions and your needs. Each member of our team aims to guarantee your satisfaction.
Our objectives: respond quickly to your questions, be closer to your concerns, adapt our services to your requirements, establish a real relationship of trust.
24/7, the operators of our call centers, trained and specialized in your field of intervention, respond on your behalf, with competence and availability, to the needs of your customers.
RELIABLE SERVICE AND QUALITY
Our employees are regularly trained in Good Customer Relationship Practices to ensure the quality of the exchanges and your satisfaction.
MANAGING YOUR CALLS & EMAILS
We manage your calls and / or emails. All calls are recorded so that you can control the reception quality of each call.
We take care of all the administrative or commercial activities such as making appointments and schedule management of quotations and reminders as well as the prospection of new clients
The majority of companies are dealing with increasing influx of incoming e-mail solicitations requiring in most cases an answer, only a large part remains untreated. Outsourcing the customer relationship by e-mail to BH Global Solutions specializes in multi-channel and multi-lingual customer relationship management, guaranteeing you a 100% response rate within tight deadlines. A real added value to your business.
The e-commerce sites face a permanent ultra-zapping of their visitors. At any moment potential customers browse your site: day, night, weekends, holidays, … and want immediate answers, under penalty of leaving on the competitor site. Whatever your products or targets, our telephone solutions meet your operational needs
Specialist in customer relations by phone, BH Global Solutions accompanies you by receiving your calls and applying the procedures that you have defined tailor-made.
Launch of offer, crisis situation, marketing campaign, … There are many situations where your incoming call flow is multiplied and where your telephone answering capacity reaches its limits. When all your lines are already busy, automatically transfer overflowing calls to BH Global Solutions, which responds immediately on your behalf to your customers.
BH Global Solutions is committed to respecting the confidentiality of the data processed, all our agents are subject to a clause of discretion and confidentiality. Our activities are handled in our offices, no outsourcing to independent workers.
Our operators respond on your behalf to calls from your customers. Support, in optimal conditions, your customer service and your customer service, your hotline and your help desk
24/7, the operators of our call centers, trained and specialized in your field of intervention, respond on your behalf, with competence and availability, to the needs of your customers. Our trays are equipped to answer your customers’ questions by phone, e-mail, sms and chat, as well as for data processing.
You have full visibility of our operations and maintain control of your customer relationship with instant reporting, regular summary and statistics delivery, and access to your updated data via our extranet.
Do not slow down the expansion of your business for a secretarial problem, outsource this activity to professionals. Enjoy the flexibility and professionalism of our executive assistants. They provide on behalf of your company all the administrative or commercial activities Personalized support of your standard, your tele-secretariat, your appointments and their follow-up. Our operators manage, for you, your agenda and that of your collaborators.